Services
Our experience has taught us that technical queries about products can arise at any time and hence we understand the importance of right advice at the right time. Our specialists offer you individual technical support via telephone or e-mail for all questions concerning the function, handling, application and troubleshooting of Mechanical Drives products.
We offer the standard repair service which investigates the condition of a product and restore its functionalities through either repair or replacement of the damaged parts or assembly along with minor repair of housing or shaft.
Complex equipment needs to be expertly installed and commissioned to ensure its long lifetime. We at Universal Associates offer a worldwide network widely experienced commissioning personnel to provide you with this service which covers installation check, entire drive train alignment and connection to the power line, oil filling and a test run.
Inspection and preventive maintenance need to be carried out regularly, by way of condition monitoring, especially on machinery operating continuously in a harsh environment. The goal of the inspection service is to identify and assess the actual equipment condition by either visual inspection or endoscopic inspection of the internals and spectrum analysis. A final report with action recommendations is included apart from details like:
- Scheduled maintenance downtimes instead of unscheduled production outages
- Planning of inspection and preventive maintenance intervals to suit operating conditions
- Optimum plant and machine performance
Our team of associates can be harnessed to augment the technical capabilities of operating personal and line management staff so as to maximize equipment life. In this regard, we offer training modules on gears, bearings, lubricants etc., along with likely causes of failure and options to eradicate or substantially minimize failures so that there are tremendous savings on downtime.
If you wish to receive information on the error caused that goes beyond the scope of a standard repair, there is an option of ordering a special investigation. The purpose of a special investigation is not only to identify the failure cause but also to determine sustainable countermeasures including:
- Identification of fault causes
- Reduction in the incidence of expensive consequential and repeat faults
- Complete transparency when faults become costly
It often happens that it is possible to replace existing equipment with an enhanced modern updated version of the product in order to increase speed or production. In such case, we choose the best suitable replacement units and if any minor modifications are necessary, we undertake it at the site. Having rendered our services to the best of our abilities, we offer a guarantee for our products and its optimum performance that earns us pride of place in our customers’ hearts.
With a proven track record of over 30 years with companies like Flender ltd., Suzlon Energy ltd., David Brown Bharat Forge and Bevel Gears Ind., Mr. Rupak Mitra – our Consultant, was actively involved in the development of many Gearboxes for MW class of Wind Turbine ,Steam Turbine ,Coal Pulveriser gearboxes & critical components of Aerospace and Defence application.
